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vendor Loyalty Industry

Agility Metrics

Agility Metrics provides a suite of custom market research services, customer experience solution to meet the needs of almost any survey based research project. They transform the voice of the customer into actionable insight to help companies improve customer satisfaction, build long term loyalty and drive brand advocacy. They help companies listen to their customers and leverage this intelligence to improve customer experiences.

Country: CAN

Feedback-Survey Platform: Online, SMS, Voice, Kiosk, IVR
Services: Customer Feedback Systems, Customer Engagement Solutions, Customer Experience Management, Voice of Customers Programs
Click to visit the Agility Metrics Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Different social platforms ...
varied experiences.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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