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vendor Loyalty Industry

Akendi

Akendi is a firm with customer researchers, user experience architects and product strategists. Akendi customer experience research ensures that internal and external customers of services are satisfied and engaged in the experience. They will work with you to research, design and test customer experiences that reinforce a strong relationship with your customers and brand.

Country: USA

Services: Customer Experience Research
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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