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vendor Loyalty Industry

Access Research

Access Research provides outbound calling activities for organizations that offer customer satisfaction programs and analysis services to other organizations, as well as to organizations that have a need to reach out to their own prospects, customers, or marketplace by telephone. Access Research works with clients to understand the goal of the project and create the most appropriate process to achieve those goals.

Country: USA

Feedback-Survey Platform: Voice
Services: Customer Satisfaction Surveys
Click to visit the Access Research Website
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EXPLORE MORE
Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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