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vendor Loyalty Industry

Automotive Insights

Automotive Insights, LLC is a global provider of operational consulting and mystery shopping teams that enable vehicle manufacturers, dealers, and suppliers to the automotive industry the ability to develop, measure, and deliver their brand promise to their customers. Their ability to integrate customer research, business intelligence, and observational analysis means additional profit and value to their clients.



Country: USA

Services: Mystery Shopping Services
Click to visit the Automotive Insights Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

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The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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