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vendor Loyalty Industry

Auto Point

Auto Point analyzes, designs and implements a multi channel, customer segmented lifecycle process that encompasses all customer touch points, this optimizes customer retention. Auto Point creates unique customer loyalty programs that require no effort from the dealer. Their mission is to help dealerships increase customer loyalty by providing a single source for all marketing and customer communications.

Country: USA

Services: Customer Loyalty Programs
Click to visit the Auto Point Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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