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vendor Loyalty Industry

Acentric

Acentric is a boutique marketing research consultancy company. Acentric offers marketing research in the areas of new product development, price determination, brand equity, customer satisfaction surveys and mystery shopping services. Acentric offers better value for money by exploiting new developments in technology and using innovative solutions to lower overheads.



Country: SA

Feedback-Survey Platform: Online,Face to Face,Voice
Services: Customer Survey Systems,Customer Satisfaction Surveys,Mystery Shopping Services
Click to visit the Acentric Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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