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vendor Loyalty Industry

Allegiance Inc

Allegiance, Inc. helps companies translate customer insights into actionable business intelligence. Using Voice of Customer intelligence (VOCi™), Allegiance combines any form of Voice of the Customer (VOC) data with any operational data (CRM, financial, etc.) to create actionable customer intelligence delivered in the cloud. Allegiance multi-channel feedback collection includes ad-hoc, transaction, relationship, and customer experience surveys, solicited feedback through Web sites and phone, and unsolicited, unstructured feedback from social media. Allegiance ranked No. 5 on the Inc. 500 list of fastest-growing private software companies in 2009, and was named a “Top 10” by Software 500 in 2010.



Country: USA

Feedback-Survey Platform: Email,Face to Face,IVR,Online,Paper,SMS,Voice
Services: Consumer Insights Research,Customer Analytics Platform,Customer Engagement Solutions,Customer Experience Management,Customer Experience Research,Customer Feedback Systems,Customer Loyalty Programs,Customer Loyalty Research,Customer Retention Programs,Customer Satisfaction Research,Customer Satisfaction Surveys,Customer Survey Systems,EFM Software Suite,Quality Management Services,Reporting & Analysis,SMS Feedback & Survey System,Voice of Customers Programs,Web Survey Software
Click to visit the Allegiance Inc Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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