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vendor Loyalty Industry

Ales Research

Ales Market Research is a research based company which provides customer satisfaction and customer insight research. Their dedicated researchers follow the whole research process, from the initial project inception to presentation of the final results. When you trust Ales with a project, you will have a dedicated client contact who will always be on hand to keep you posted on the status and outcome of the project.



Country: Italy

Services: Customer Satisfaction Research,Customer Loyalty Research,Consumer Insights Research
Click to visit the Ales Research Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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