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ABI Research

ABI Research is a market intelligence company specializing in global connectivity and emerging technology. Our unique blend of quantitative forecasting and trends analysis provides forward-looking insight for thousands of decision makers in the technology industry every year. ABI Research, the only intelligence firm dedicated to emerging trends in connectivity and technology, has a deliberately designed focus on specific and complimentary practice areas that provides our clients with an unrivaled multidisciplinary integration and in-depth perspective on today's technology markets.

Our research is conducted according to a rigorous 14-step process that leverages organizational know-how, teamwork, centralized planning, decentralized intelligence gathering, and experienced research and general management that has evolved over 22 years and continues to adapt to the rapidly-changing technology industry's needs.

Country: USA

Services: Consumer Insights Research,Customer Reference Management,Customer Referral/Reference Programs
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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