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vendor Loyalty Industry

Avoka Technologies

Avoka provides specialized solutions and skills to help organizations create better customer experiences for acquiring, servicing and communicating with customers. Avokas focus is on RIAs, data efficient solutions and overall, even better customer engagement experiences.

Country: USA, UK, AUS

Feedback-Survey Platform: Online, Paper, Face to Face, Voice
Services: Customer Experience Management
Click to visit the Avoka Technologies Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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