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vendor Loyalty Industry

Aspect

Aspect helps your organization bring customer contact to every business function that should participate in a customer conversation or otherwise impact the customer experience. Aspect is uniquely positioned to help Customer Experience Professionals succeed in the next generation of customer contact. They deliver systems integration services that help our customers achieve targeted customer contact objectives, surpassing the benefits of services or applications alone.

Country: USA, SG, UK

Feedback-Survey Platform: Online, Voice
Services: Customer Experience Management
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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varied experiences.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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