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vendor Loyalty Industry

AF Associates

AF Associates is an independent Human Resources Consultancy specializes in customer surveys, employee opinion surveys and staff surveys, management training and business Improvement programs.

Country: UK

Feedback-Survey Platform: Online, Email, Paper, Face to Face
Services: Customer Survey Systems
Click to visit the AF Associates Website
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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Loyalty | CX | Rewards | Mobile | Gamification | Omnichannel | VOC

Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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