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vendor Loyalty Industry


Arantech is the premier provider of Customer Experience Management systems to communications service providers worldwide. Arantech has defined CEM as the ability to proactively monitor and manage in real time the lifecycle experience of every customer that comes into contact with the business or infrastructure of a communications provider. Arantech CEM manages the experience of an entire brand offering monitoring customers at every point where they touch the business. CEM solutions of Arantech deliver actionable business and technical options providing a 360degree view of all customers in real time over any network or device.

Country: IRE

Services: Customer Experience Management
Click to visit the Arantech Website

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Article CX Strategy

It's impossible for companies to focus on the 'easy' market segments (ie. non millenials) and get comfortable with a less than competitive product or service offering. 

Article CX on Social

The price is very high for falling behind when there’s an evolution going on — it can be extraordinarily bad for your brand.

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Achieving customer satisfaction has never been more complicated -- with so many generations of customers (Boomers and Gen X, Y and Z).  Throw in a multitude of communications platforms and the problem gets even more complex.

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